BC

Bot Overview

Monitor your bot's performance, knowledge base, and communication channels

Total Conversations+12%
2,847
Avg Response Time-8%
1.2s
Resolution Rate+3%
94%
User Satisfaction+0.2
4.8/5

Knowledge Base

Product Documentation

24 files•2.4 MB•2 hours ago

FAQ Database

12 files•0.8 MB•1 day ago

Company Policies

8 files•1.2 MB•3 days ago

Bot Instructions

System Prompt

You are a helpful customer support AI assistant for Pawan Yadav Profile. Your role is to provide accurate information about products, services, and policies. Always be polite, professional, and concise in your responses.

Personality Traits

ProfessionalHelpfulConciseEmpathetic

Response Guidelines

  • Keep responses under 150 words
  • Use bullet points for lists
  • Escalate complex issues to human agents

Communication Channels

💬

WhatsApp

1,234 messages

active
🌐

Web Chat

856 messages

active
✈️

Telegram

0 messages

inactive

Learning & Insights

Product pricing questions

Today
45 interactions
92%

Shipping policy inquiries

Yesterday
38 interactions
88%

Return process guidance

2 days ago
29 interactions
85%

Improvement Suggestion

Consider adding more content about shipping policies to improve response accuracy.

Ready to enhance your bot?

Add more knowledge, configure channels, or review analytics